This Privacy Policy explains how DASHAH VENTURES (OPC) PRIVATE LIMITED, operating under the brand name CrossLect ("CrossLect", "we", "us", or "our"), collects, uses, stores, and shares personal information when you visit our website, create or use a CrossLect account, access a CrossLect-powered learning portal, or use our services.
Please read this Privacy Policy carefully. It explains what information we collect, why we use it, how we protect it, and the choices and rights available to you.
Who We Are
CrossLect is operated by:
- Company
- DASHAH VENTURES (OPC) PRIVATE LIMITED
- Location
- Hyderabad, Telangana, India
- Website
- crosslect.com
- Privacy Contact
- privacy@crosslect.com
- General Support
- support@crosslect.com
Depending on how you use CrossLect, we may process personal information as a data controller or as a processor/service provider acting on behalf of an academy, tutor, or other customer.
When an academy or education business uses CrossLect to manage its learners, that customer may determine the purposes for which learner information is processed. In those circumstances, CrossLect generally processes that information on the customer's behalf, subject to the applicable agreement and law.
Information We Collect
The information we collect depends on how you interact with CrossLect.
Account and Business Information
When an academy, tutor, administrator, or other customer creates an account, we may collect:
- Name
- Business or academy name
- Email address
- Phone number
- Billing information
- Account credentials
- Business and organization details
- Information required to configure your CrossLect portal
- Custom domain and branding information
Learner Information
When an academy or tutor uses CrossLect to manage learners, the information provided to us may include:
- Learner name
- Email address
- Phone or WhatsApp number
- Enrollment information
- Class and schedule information
- Booking and credit information
- Attendance records
- Course or learning activity information
The academy or other CrossLect customer is generally responsible for determining what learner information it provides to CrossLect and how that information is used.
Class and Usage Information
When you use CrossLect, we may collect information associated with your use of the platform, including:
- Class attendance and session timestamps
- Class participation information
- Device and browser information
- IP address
- Login and access records
- Technical and diagnostic information
- Platform activity and usage information
Communications
If CrossLect sends or facilitates notifications through email, WhatsApp, SMS, or other supported communication channels, we may process information necessary to deliver those communications and record delivery status.
Recordings
If a live class is recorded through a CrossLect feature or integration, the recording may contain video, audio, screen content, or other information shared during the session.
Recording availability and retention may depend on the settings selected by the academy, tutor, or administrator and the applicable service configuration.
Payment Information
Payments may be processed through third-party payment providers such as Stripe or Razorpay.
CrossLect does not intend to store full payment-card numbers when payment processing is handled directly by the applicable payment provider. We may receive information such as transaction status, payment reference, amount, currency, and other information necessary for account and billing purposes.
How We Use Information
We use personal information for purposes such as:
Providing and operating CrossLect
Creating and managing accounts
Hosting and managing classes
Managing learners, schedules, bookings, and attendance
Delivering requested notifications
Processing subscriptions and billing
Providing customer support
Maintaining platform security
Detecting and preventing fraud, abuse, and unauthorized access
Monitoring and improving platform performance
Meeting legal and regulatory obligations
Communicating with customers about their accounts and services
Where applicable law requires a specific legal basis for processing, we rely on the legal basis appropriate to the relevant processing activity.
Our Role in Processing Learner Data
CrossLect is designed to serve education businesses that manage their own learners and educational programs.
When a tutor, academy, or other organization uses CrossLect to process learner information on its behalf, that organization may determine the purposes and means of processing, while CrossLect processes the information according to the applicable service agreement and documented instructions.
If you are a learner and have questions about how your academy uses your information, you may also need to contact the academy or organization that provided your account.
Third-Party Services
CrossLect may integrate with third-party services selected by you or your academy, including payment, communication, calendar, video, and other technology providers.
When you use an integrated third-party service, that provider may process information according to its own privacy policy and terms.
You should review the privacy practices of third-party services that you connect to CrossLect.
Data Security
We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the service and environment, these measures may include:
- Encryption in transit
- Encryption at rest where supported
- Role-based access controls
- Authentication and access-management controls
- Monitoring and logging
- Backups and recovery measures
- Security and infrastructure controls
No internet-based service can guarantee absolute security. You should also protect your account credentials and notify us promptly if you believe your account has been compromised.
Data Retention
We retain personal information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information, the service configuration, and the relationship between CrossLect and the organization using the platform.
Academies and other customers may also configure retention of certain information, such as recordings, where the applicable CrossLect service supports those settings.
Provide the requested services
Maintain your account
Meet contractual obligations
Comply with legal, accounting, or regulatory requirements
Resolve disputes
Prevent fraud and abuse
Enforce our agreements
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Lodge a complaint with the applicable data protection authority
Some rights are subject to legal exceptions and limitations.
If your information is processed by CrossLect on behalf of an academy or other organization, we may direct your request to that organization where appropriate.
For individuals whose information is subject to the GDPR, additional rights and requirements may apply. The appropriate legal basis and available rights depend on the specific processing activity.
For individuals in India, applicable rights and obligations may also depend on the Digital Personal Data Protection Act, 2023 and the applicable provisions of the DPDP Rules, 2025 as they come into force.
International Data Transfers
CrossLect and its service providers may process information in countries other than the country where you live.
Where applicable law requires safeguards for international transfers of personal information, we will use appropriate legal and contractual mechanisms.
For transfers subject to the GDPR, applicable safeguards may include the European Commission's Standard Contractual Clauses where appropriate.
Children's Privacy
CrossLect is primarily designed for tutors, academies, training businesses, and educational organizations.
Where an academy uses CrossLect to provide services to children or minors, the academy or organization using the platform is responsible for obtaining any permissions, consents, or authorizations required by applicable law.
We do not knowingly use children's personal information for purposes that are not permitted by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make material changes, we may update the effective date and provide additional notice where required by applicable law.
We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us:
DASHAH VENTURES (OPC) PRIVATE LIMITED
privacy@crosslect.com- Brand
- CrossLect
- Privacy Team
- Data Privacy Team
- Location
- Hyderabad, Telangana, India
- General Support
- support@crosslect.com
When submitting a privacy request, please provide enough information for us to understand your request and verify your identity where required.
Last Updated: August 19, 2026