CrossLect Help Center

How can we helpyou today?

Find answers, setup guides, troubleshooting steps, and API documentation for CrossLect.

Popular searches:Auto-AttendanceWhatsApp SetupPaymentsCustom DomainCredit Passes

Start Here

I'm a Tutor or Academy Admin

Set up and start running your academy with CrossLect.

  • Connect your custom domain
  • Set up your academy branding
  • Connect Stripe or Razorpay
  • Import your learner data
  • Schedule your first classes
  • Configure attendance and reminders
Admin Quickstart

I'm a Student or Parent

Learn how to access and use your academy portal.

  • Join a live class
  • View class schedules
  • Use Credit Passes
  • Access class recordings
  • Manage notifications
  • Get help with your account
Student Quickstart

Browse the Help Center

1.

Account Setup & Custom Branding

Set up your CrossLect account and make your learning portal your own.

  • Connect a custom domain
  • Configure your logo, colors, and portal branding
  • Manage teacher roles and staff permissions
  • Configure sub-accounts and user access
  • Set up available login and authentication options
Browse Account & Branding Guides
2.

Live Classroom & Recordings

Get your tutors and learners ready for live online classes.

  • Recommended browser and device settings
  • Audio, video, microphone, and camera permissions
  • Whiteboard and screen-sharing tools
  • Troubleshoot audio or video issues
  • Understand attendance during live classes
  • Access and manage class recordings
Browse Classroom Guides
3.

Auto-Attendance & Analytics

Understand how CrossLect captures and reports class attendance.

  • How attendance is recorded
  • Understanding join and leave activity
  • View attendance and participation records
  • Export attendance reports
  • Configure attendance notifications
  • Understand learner and cohort analytics
Browse Attendance & Analytics Guides
4.

WhatsApp & Communication

Set up automated communication with learners.

  • Connect WhatsApp Business / Meta services
  • Configure class reminder messages
  • Manage WhatsApp message templates
  • Troubleshoot notification delivery
  • Configure email communication
  • Set up available notification fallback options
Browse Communication Guides
5.

Payments, Credit Passes & Billing

Manage payments, bookings, credits, and billing workflows.

  • Connect supported payment gateways
  • Configure Stripe or Razorpay
  • Set up 1-on-1 Credit Passes
  • Configure booking rules
  • Understand CrossLect's 0% platform sales commission
  • Manage billing and subscription settings
  • Handle refunds and payment-related issues
Browse Payments & Billing Guides

Popular Troubleshooting Guides

If an automated WhatsApp reminder shows as Pending or Failed, check the following:

  • Confirm your connected WhatsApp service is active.
  • Check that learner phone numbers include the correct country code.
  • Confirm that required WhatsApp message templates have been approved.
  • Check your communication settings and message configuration.

If the problem continues, contact CrossLect Support.

View WhatsApp Troubleshooting

Developer & API Documentation

Build custom workflows and connect CrossLect with your existing systems.

API Reference

Explore CrossLect API endpoints, authentication, requests, responses, and integration workflows.

Open API Documentation

Webhooks

Learn how to work with supported CrossLect events and connect academy activity with external systems.

View Webhooks Documentation

Data Import

Find supported formats and requirements for importing learner, course, or other academy data.

View Import Documentation

API & Integration Docs

For developers, technical teams, and businesses building custom integrations:

Open Developer Documentation

Still Need Help?

Can't find what you're looking for?

Our support team can help with account setup, classes, attendance, payments, communication, and technical issues.

Contact SupportOpen a Support Ticket

For service availability, check the CrossLect System Status page.

Helpful Resources

Getting Started

Set up your academy and launch your first classes.

Product Documentation

Explore detailed guides for CrossLect features and workflows.

API & Integration Docs

Build integrations and connect CrossLect with your existing systems.

System Status

Check current service availability and incidents.

Explore All Documentation